Support

A person reads every email. We answer within one business day.

Who to write to

Common questions

My voice intro is still “being reviewed”

Every recording is checked before it goes live, usually within the hour. Until then your profile isn't shown to anyone — that's deliberate, not a bug. If it's been more than 24 hours, write to us.

Why can't I see anyone's photos?

That's the whole point of the app. Photos unlock on both sides the moment you and another person like each other. Before that, everyone sees a blurred silhouette and hears a voice.

My deck is empty

You've heard everyone within your range who matches what you're looking for. Widen your distance in Settings — it goes up to 100 miles — or widen your age range. New people join every day, and profiles you skipped come back after 30 days.

Can I change my age?

No. Your date of birth is locked once your account exists, on our servers. It's how we keep the app 18+. If you genuinely mistyped it, write to us with the correct date.

A match disappeared

A match with no messages expires after 7 days. It's there to stop conversations that never start from piling up forever. Once either of you sends a message, it never expires.

How do I stop seeing personalised ads?

Settings → Do not sell or share my personal information. Same number of ads, just not tailored to you. See this page for the details.

How do I delete my account?

Settings → Delete my account, or from this page without installing anything.